Help

The answers we are asked for most. If yours is not here: contact us.

Installing the app

Aurore Meditation is on its way to the App Store (iPhone). An Android version will follow. For now the app is tested by a small circle through TestFlight.

Signing in

There is no password: enter your email, you receive a six-digit code valid for ten minutes, and you stay signed in for six months. If the code does not arrive, check your junk folder; the sender is Aurore <aurore@auroremeditation.com>.

Listening

Each session lasts fifteen minutes. Wear headphones: the music carries a binaural beat — a slightly different note in each ear — which only works through headphones. Playback continues when the screen goes dark or when you switch apps. The ritual we suggest: the week's session in the evening before bed, and in the morning, preferably before eating.

Aurore's voice

Aurore has one voice, the same for every session: alive, with relief in it, never recited. There is nothing to choose. The app's introduction (Account → Understanding the music) lets you hear it before you begin. It is a synthetic voice, and the files say so to a machine too.

My program is not ready

After the conversation, Aurore writes the sessions (a few minutes), then records the voice, session by session (about a minute each). You receive an email when everything is ready; you can close the app meanwhile. If a session stays stuck for more than thirty minutes, write to us.

Subscription

Talking with Aurore is free; writing a program needs a subscription (Essential: 4 sessions a month, Complete: 8). Managing, changing plan and cancelling: Account → Manage my subscription, or, for an in-app purchase, iPhone Settings → your name → Subscriptions. Cancelling takes effect at the end of the period already paid for. Details in the terms.

Deleting my account

Account → Delete my account. Everything goes: email, first name, conversations, programs, audio files; the subscription is ended. It is immediate and final. An Apple in-app subscription must also be cancelled in your iPhone settings to stop being billed.

Reporting a problem

Write to contact@auroremeditation.com with your account's address, your phone model and what happened. We answer within two working days.